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We’re extra cautious because we want all player info to be as safe as possible. We know not having access to an account is frustrating. If you can get access to your email or share more info, let us know by filling out a new form at help.ea.com/account-recovery/web-form. We can only verify the account using the info that was given to us when the account was set up. We couldn’t grant access to this account based on the info you shared. No matter what I asked, how I asked it, or what information I provided, I got the same reply. I've sent several tickets, each time I get the below reply. I initially spoke to live chat who said they can't help but directed me to send a ticket to the account recovery department. ![]() Thankfully, the hacker hasn't changed my Origin login details (yet) and I still have access to my account, but for obvious reasons I need to change the email address and password linked to my Origin account. I still can't get access to the email account (the email provider is simply ignoring my requests) but I managed to regain access to everything important, and changed the linked email account/passwords on each of them. ![]() The hacker used this to take control of my social media accounts and various websites. The email linked to my Origin account was hacked. I need to know who I can speak to in order to change my account details if my email address has been hacked. Information, Guides and Announcements for the EA app.
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